Rules of Engagement
This past Sunday I was approached by a visitor that said, “When you did that meet and greet last week during your lesson, it was the first time someone spoke to me that day. Keep that up. It was great!” I know we are in a hurry and have a lot to do on Sunday morning. Most of us are getting into “worship mode” as we enter the sanctuary, but this is an area where we can NEVER improve too much. As a church family we should be on the lookout for ways to improve making our visitors feel welcome.
We need to think about how we engage people that enter our assemblies. I heard a lesson many years ago that offered the following suggestions:
(1) The 30 Second Rule: Most of our guests will make a judgment about us during the first 30 seconds after they enter the building. Greet others at the door with a handshake and friendly smile even if it’s not your month to be an usher or a greeter. I love how our greeters meet people with a bulletin and a smile!
(2) The Front Door Rule: Help people find their classes or a seat in the auditorium. If they have trouble, they may not return. If you see someone looking confused ask them if they need assistance, especially if they are looking for the restroom or nursery.
(3) The Ten Foot Rule: Greet anyone with whom you are not familiar that comes within ten feet of you. Make eye contact; be friendly. Don’t be embarrassed if they are members, we have a large auditorium and we don’t always get to meet every member because of many seats and many exits.
(4) The Five Minute Rule: Take the first five minutes after services to seek out guests and greet them. Encourage them to return and thank them for being here. Introduce them to the elders, deacons, and ministers if possible.
(5) The Golden Rule: Remember what you like to see when you visit another congregation. Treat others the way you like to be treated.
Our attitude will often determine whether visitors will return or not. Most often, people will come back when they feel welcomed and appreciated. Let’s work hard to make sure this always happens! Be a lighthouse! May God use us to reflect His light into the world!!!